Survey editor
Each store has one survey. Buyers see its questions in order, on the Thank you page and the Order status page.
Start from a preset
Under Add a question, pick a ready-made question and change it as you like:
- How did you hear about us? (with tags such as
pps-instagramandpps-tiktok) - How was your checkout experience? (rating)
- How likely are you to recommend us to a friend? (NPS)
- Why did you buy today?
- Anything we could do better? (written answer)
Question types
| Type | The buyer… |
|---|---|
| Single choice | picks one option. |
| Multiple choice | picks one or more options. |
| Dropdown | picks one option from a list. Good for long lists. |
| Rating | picks 1 to 5. |
| NPS | picks 0 to 10 for “How likely are you to recommend us?”. |
| Short text | types one line. |
| Long text | types a longer answer, up to 1,000 characters. |
Choice questions need at least 2 options.
Settings for each question
| Setting | What it does |
|---|---|
| Required | The buyer must answer this question before the survey can be sent. Leave it off for most questions: short, optional surveys get more answers. |
| Shuffle options | Shows the options in a random order for each buyer, so the first option does not get extra picks. |
| Show “Other” with a text box | Adds an “Other” option to a choice question. A buyer who picks it can type their own answer. |
| Help text under the answer box | Shows under text boxes and the “Other” box. It starts as “Please don’t include your name, email or phone.” You can change it or clear it. |
Order tags
Give any option of a choice question an order tag, such as pps-tiktok. When a buyer picks that
option, the app adds the tag to their order in Shopify. Use the tag in order filters, Shopify Flow or your
email tool’s segments.
- A tag can have up to 40 characters and no commas.
- Only choice options can add tags. Written answers never become tags.
- The app also saves the buyer’s choice, rating and NPS answers on the order, in an app metafield named
post_purchase_survey. Written answers are never saved on the order.
Texts on the checkout pages
The survey on the Thank you and Order status pages uses short English texts, such as “Quick question”, “Next”, “Send answer” and “Thanks for your answer!”. You can replace them with your own words, for example in your store’s language or tone.
Limits
- Up to 5 questions, and up to 12 options for each question.
- Stores that move from the old app keep larger surveys: up to 25 questions and 40 options.
- Question titles: up to 200 characters. Option labels: up to 100. Help text: up to 150.
Changing a live survey
You can edit the survey while it is live. Answers you already have stay. If you delete an option, its past answers show in Insights as “Removed option”.