Post Purchase Surveys puts a short survey on your Thank you page. Each answer reaches you linked to its order, with emails and phone numbers removed, and names too when buyers introduce themselves.
Privacy first: your customers’ details stay in Shopify. Works with the Shopify checkout editor, with no theme code.
No code and no theme edits. The survey lives in Shopify’s own checkout editor.
Add Post Purchase Surveys from the Shopify App Store. It asks for access to orders and products, not customers.
Start from “How did you hear about us?”, a rating, NPS or an open question. Up to five questions.
Place it on your Thank you page and Order status page in the checkout editor.
See each answer’s share, revenue and average order value. Order tags go to Flow and Klaviyo.
Real screens from a test store, with demo answers.
Every answer is matched with its order total, so you can compare channels by what they earn, not only by how often buyers pick them.
| Answer | Share of answers | Answers | Revenue | AOV | vs. previous 30 days |
|---|---|---|---|---|---|
| 398 | CA$15,120 | CA$38 | +12% | ||
| TikTok | 308 | CA$9,860 | CA$32 | +41% | |
| Google search | 231 | CA$10,390 | CA$45 | −3% | |
| A friend | 193 | CA$8,490 | CA$44 | +5% | |
| Podcast | 90 | CA$3,150 | CA$35 | −8% | |
| Small groups (fewer than 3 answers each) | 5 | CA$210 | CA$42 | — |
Give each option a tag. Use it in Shopify Flow, Klaviyo segments or order filters.
On paid plans, written answers are grouped into themes, such as “shipping cost” or “sizing”, with a count for each.
Every Monday, a few short points tell you what changed, written from your totals. In the app on paid plans; by email soon.
Your survey does not need to know who your buyers are. Every answer links to its order, so you can always see who answered, in Shopify, next to everything else you know about that customer.
Names, emails and addresses stay in Shopify, where you already manage them and handle your customers’ access and deletion requests. The app keeps no copy of your customer records, so there is no second place to secure, keep up to date or forget.
Buyers sometimes type their email, phone number or name into an answer. We replace emails and phone numbers with [email] and [phone], and names after phrases like “I’m” with [name], before the answer is stored.
After this time, answers become daily totals and the originals are deleted. Your charts keep all history.
Answers link to an order, so you can find the buyer in Shopify. A note under each text box asks buyers not to type their name, email or phone.
Download your answers, ask AI in plain words, or connect your own AI agent. Ask AI reads totals and themes only, never a single customer’s answer. An agent you connect reads what the exports hold, on your instruction.
Download your answers or your daily totals as a CSV. Each download link stops working after 15 minutes.
See each export, Ask AI question, API read and agent connection, and when it happened.
Connect Claude or another AI client with OAuth. Read-only, and you can disconnect it at any time. Pro and Scale plans.
An OpenAPI spec for your own reports and tools. Read-only, with API keys you can revoke at any time. Pro and Scale plans.
Which channel brought the biggest orders last month?
Google search. Buyers who found you there spent CA$45 per order, against CA$39 for all answers. TikTok grew the most, up 41%, but its orders are the smallest at CA$32.
Yes. The survey is a checkout block for the Thank you page and the Order status page. You add it in Shopify’s checkout editor, with no theme code.
No, and we don’t say it is. Each answer links to its order number, so you can find the buyer in Shopify. The app itself never stores names, emails, phone numbers or addresses.
Emails, phone numbers and introduced names are removed before an answer is saved. After your retention period, the text is deleted and Insights keeps the count. On paid plans, written answers are also grouped into themes, and the theme counts stay.
Yes. Give an option a tag, such as “pps-tiktok”, and the app adds it to the order. Use the tag in Shopify Flow, Klaviyo segments or order filters.
On paid plans, the AI features use Claude by Anthropic. Ask AI and the weekly insights read totals and theme counts only, with groups of fewer than 3 answers left out. Themes and scrub assist read the text of written answers after our scrubbing rules ran, never order IDs or customer details. The Free plan uses no AI.
Read and write access to orders, to read the order total and add tags, and read access to products, for survey rules. The app does not ask for access to customer records.
Install the app, add the block, and read the first answers today.
Install on Shopify