Post Purchase Surveys

Install and set up

Install the app, write the survey, add the survey block in Shopify’s checkout editor and turn the survey on. It takes about five minutes.

The app cannot place the block for you. Only you or your staff can add blocks to the Thank you and Order status pages, in Shopify’s checkout editor. Until you add the block, buyers do not see the survey.

1. Install the app

  1. Open Post Purchase Surveys on the Shopify App Store and click Install.

    The app asks to read and change orders. It reads order totals and adds tags to orders. It does not ask for access to your customers.

  2. Open the app from Apps in your Shopify admin.

    The Home page shows a setup list with the steps below.

2. Write your survey

  1. Click Edit survey.

    A new survey starts with “How did you hear about us?”. You can keep it, change it or add questions.

  2. Add questions from Add a question. Then save.

    See the Survey editor for each question type and setting.

3. Add the survey block

  1. On the app’s Home page, click Open checkout editor.

    Or go to Settings → Checkout in Shopify and click Customize.

  2. In the page menu at the top, choose Thank you.
  3. Click Add app block and choose Post-purchase survey. Move the block where you want it, then click Save.
  4. In the page menu, choose Order status. Add the same block and save again.

    Buyers see the Order status page when they come back to check an order. A buyer who skipped the survey can answer it there. Each order can answer once.

4. Turn the survey on

  1. In the app, open the survey and switch Survey is live on. Then save.

    A new survey starts switched off, so buyers never see a half-written survey.

5. Test it

Place a test order, for example with Shopify’s Bogus Gateway on a development store or with test mode in Shopify Payments. The survey shows on the Thank you page. Answer it.

  • Order tags appear on the order after a short delay. The Thank you page shows before Shopify finishes creating the order, so the app waits for the order and tries again for up to a few minutes.
  • Insights does not show one test answer on its own. An answer shows when at least 3 buyers gave it. See small groups.

If the survey does not show

  • Check that Survey is live is on, and that you saved the survey.
  • Check that the block is on the page you are testing, and that you saved the checkout editor.
  • Each order can answer once. Use a new order for each test.

Still stuck? Write to us with your store’s .myshopify.com address.